Frequently Asked Questions
What days do you run tours and what is your season?
We’re open every day except Tuesdays throughout the season. Occasionally we have a large party booked and have to block out other days. Our 2019 season will run from the 16th March to the 3rd November. Private Tours are available all year round by appointment only.
Do I need to book before the tour?
Yes you do. Please send us an email or book online.
We do get fully booked some days in the summer so you must let us know in advance if you would like to join the group to avoid disappointment.
SEND US AN EMAIL, TEXT OR CALL +44 (0)7598 925 243.
What if I am the only person who turns up for a tour?
Unfortunately we cannot provide tours for a single person.
If you are the only person booked for the tour (which happens very rarely and only at quiet times of the year) we'll try to get in touch in advance to let you know. We can provide you with a bike, helmet, lock and map at a discounted rate for the day. We can also arrange punting or other things for you to do.
What are the Safety issues?
Our tours are as safe as we can make them. Safety is our priority above all else.
We follow carefully planned routes, which are virtually entirely in parks, bike lanes and large pavements. Many of the small streets in the City are one-way and only one lane.
Helmets are provided and come in a range of sizes. You are not currently legally obliged to wear a cycling helmet; however it makes good common sense. Suitable clothes for cycling include shorts as trousers/long legged ‘pants’ (for you Americans) can get tangled up in the chain. Comfort is also a safety factor.
We have a range of bikes with comfortable seats; however it is up to you to make sure the bike you use is suitable. If you are uncomfortable and want to change your bike that is no problem at all, just let us know.
Although our public liability insurance is up to date each participant is responsible for their own safety and actions. I’m sure if you initiate some common sense you should not get into any difficulties. Regardless you will be asked to sign a full disclaimer. If you are unsure as to what one of these are please let us know and we will do our best to explain it to you. A disclaimer will be provided to all our customers’ right at the beginning of the tour and you will be given plenty of time to read through it and sign it before you are given a bike and start riding.
We shouldn’t have to remind parents that they are responsible for their children.
How big do the groups get?
Are the tours appropriate for children?
If your child can cycle by themselves and can maintain a leisurely pace, they certainly are! In fact we find that children probably gain the most from our tours because they learn some interesting stories that we hope they will remember and they get to hang out with young adults rather than just their ‘boring’ parents.
The vast majority of the tour is on dedicated cycle paths but we do go on the road at times, however that is only for a short distance and it’s quite all right to just walk on the pavement if you really feel uncomfortable.
Due to safety issues we don't take very small children in trailers or tagalong bikes
What happens if it rains?
What things do I need to bring with me on the tour?
I’ve listed a few ideas below:-
- Comfortable shoes
- Sun screen
- ID (passport, drivers licence or similar)
- Sun glasses
- Jumper (could get cold ... this is England)
- Raincoat (if you’re really worried it’s going to rain)
- Energy Bar
- Bottle of water
- Packed lunch (if you are so inclined)
- Shorts rather than trousers (we don’t want clothing getting caught in the bike)
Where do we meet up and collect the bikes?
Can I bring a bag with me and leave it in the garage?
Do I need to bring or wear a helmet?
Is the tour conducted in English?
All our tours are entirely in English as standard; however we are able to provide tours in other languages including Mandarin upon request.
If you struggle to speak or understand English you are still very welcome to join us and meet other interesting people from around the world. We can even provide you with some written information in other languages if requested.
If you’re a large group and want to bring your own guide/interpreter that would be fine and indeed we’d let your guide come free of charge.